Guest Relations ManagerAt the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.Essential Functions:Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)Supervise concierge staff and provide training for excellent guest service (25%)Coordinate guest amenities, transportation, and special accommodations (15%)Maintain guest records and room inventory accurately (10%)Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)Address guest feedback and resolve concerns promptly (10%)Experience/Qualifications:Minimum Degree Required: High School Diploma or EquivalentPreferred Degree: Bachelor's DegreeMinimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.Valid Driver's License with Clean Driving Record is RequiredKnowledge, Skills, and Ability:Strong leadership and team management skillsKnowledge of hotel management systems and reservation softwareAbility to analyze data and adjust processes to improve occupancyStrong interpersonal and customer service skillsAbility to work in a fast-paced, guest-facing environmentTravel Requirements:Travel Required for initial training upon hire, otherwise minimal travel requiredPhysical Requirements:The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.Schedule- Monday- Friday 10amCST-6:30pmCSTACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.
...Job Summary This position provides certified peer support services to peers assigned to their caseload, using their lived experience... ...follow direction in the course of their work. The Peer Support Specialist must be certified through the State of Wisconsin, within 6...
...Registered Nurse (RN) | Correctional Location: Lima, OH Agency: Cynet Health Pay: $1,240 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is working...
...Opportunity: German Speakers Full-Time Roles in Greece (with Relocation) Are you ready for a fresh start or looking to improve your... ...Whats Included: ~ Permanent contract from day one ~ Paid training and full equipment provided (laptop + WiFi router) ~ Relocation...
...Job Summary This position provides certified peer support services to peers assigned to their caseload, using their lived experience... ...follow direction in the course of their work. The Peer Support Specialist must be certified through the State of Wisconsin, within 6...
...Physician Assistant | Hospitalist Location: Texas Employer: ARR Healthcare Pay: Competitive... ..., and a practice focused on inpatient medicine without procedures or code team duties.... ...a diverse population, professional sports, a renowned culinary scene, cultural...